Privacy Policy

Effective Date: July 30, 2026
Company Name: InterBridge Linguistic Services LLC
Website: https://interbridge-ling.com
Support Email: info@interbridge-ling.com

1. Introduction

Welcome to InterBridge Linguistic Services LLC (“InterBridge,” “Company,” “we,” “our,” or “us”). We are a professional language service provider facilitating interpretation and translation services for healthcare organizations, medical facilities, and enterprise clients.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our technology ecosystem (collectively, the “Platform”). The Platform includes the following systems:

  • Mobile Application: Used by authorized Organization users to request and manage language services. Where made available by InterBridge, authorized Interpreters may also use mobile features related to assigned services and notifications.
  • Secure Web Portal: Used by authorized Organization users and contracted or employed Interpreters to manage services, credentials, assessments, and related work.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you accept this Privacy Policy on behalf of an organization, you represent that you have authority to bind that organization.

2. Definitions

  • “Organization” means a corporate, enterprise, healthcare, or medical customer that uses the Platform to procure Services from InterBridge.
  • “Interpreter” means a qualified linguistic professional authorized to provide Services on behalf of InterBridge.
  • “Services” means interpretation, translation, and related linguistic services provided by InterBridge.
  • “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a particular person or device.

3. Scope

This Privacy Policy applies to Personal Information collected through the Mobile Application, Web Portal, website, and related communications. InterBridge is a language service provider, not a marketplace. We process information to provide and support Services for Organizations and their authorized users.

4. Information We Collect

We collect information that you provide directly, information collected automatically when you use the Platform, and information received from service providers. The information collected depends on your role and use of the Platform.

5. Organization Accounts

When an Organization or its authorized user registers for or uses an account, we may collect:

  • Administrator Information: Name, email address, and account credentials.
  • Organizational Details: Organization name, email address, phone number, physical address, and description.
  • Billing Information: Billing preferences, payment-related administrative information, invoices, and transaction history.
  • Registration Verification: Registration or invitation codes used to validate and associate authorized users with the appropriate Organization.

6. Interpreter Accounts and Portal Use

To establish and maintain an Interpreter profile and verify professional qualifications, we may collect:

  • Registration Information: Full name, contact details, and account credentials.
  • Professional Qualifications: Certifications, resumes, licenses, and documentation of linguistic or medical interpretation proficiency.
  • Identity Verification: Government-issued identification documents where required for onboarding, verification, or background-check processes.
  • Operational Data: Availability, dashboard preferences, assigned-request history, service records, and related performance information.

7. Translation Services and Uploaded Materials

Organizations may request translation services and upload text, audio, images, PDF documents, or other materials. Depending on the material submitted, this content may include Personal Information or sensitive information, including health-related information.

  • Purpose: We process uploaded materials solely to provide, support, secure, and improve the requested Services.
  • Handling: We handle uploaded materials confidentially and limit access to authorized personnel and service providers with a business need to process the information.

8. Voice and Video Services

To provide real-time interpretation, the Platform may facilitate voice and video sessions.

  • Infrastructure: We use Agora infrastructure to facilitate real-time voice and video connectivity.
  • Session Information: We may collect session metadata, such as duration, timestamps, connection quality, participant identifiers, and service-status information, to provide services, support billing, resolve technical issues, and maintain platform integrity.

9. Telephone Services

Organizations may request that external patients or other third parties be connected to an interpretation session.

  • Infrastructure: We use Twilio telephony infrastructure to facilitate these calls.
  • Phone Numbers: An authorized Organization user may manually enter a phone number solely to initiate the requested call. We do not access, scan, or import a user’s device address book or contact list.

10. Payment Information

Organizations may provide payment information to purchase or maintain Services.

  • Infrastructure: Payments are processed by Stripe.
  • Payment Data: InterBridge does not store complete payment-card numbers or raw bank-account details. We may retain Stripe-provided customer, payment-method, invoice, subscription, and transaction references needed for billing and account administration.

11. Device, Usage, and Notification Information

When you access the Mobile Application or Web Portal, we may collect technical and usage information needed to provide, secure, and improve the Platform, including:

  • Device type and model.
  • Operating system and version.
  • Browser type and characteristics.
  • Device, account, or push-notification identifiers.
  • Network connection type.
  • App version and platform usage information.
  • Error, performance, and diagnostic information.

We may use OneSignal to deliver push notifications, including service alerts, call-related notifications, and administrative notices. You may manage notification permissions through your device settings.

12. Cookies and Similar Technologies

For the Web Portal and website, we may use cookies and similar technologies to maintain authenticated sessions, remember preferences, protect against fraud, and understand platform performance. You may control cookies through browser settings; disabling essential cookies may affect Platform functionality.

13. How We Use Information

  • Service Delivery: To create accounts, assign Interpreters, route voice or video sessions, facilitate telephone services, and deliver translations.
  • Authentication and Security: To verify identity, prevent unauthorized access, detect fraud, and protect the Platform.
  • Billing and Accounting: To calculate usage, process payments, manage subscriptions, and generate invoices.
  • Platform Improvement: To troubleshoot technical issues, analyze performance, and improve user experience.
  • Communications: To send service notices, account notifications, billing notices, and support communications.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

14. Legal Bases for Processing

Where applicable law requires a legal basis for processing, we may process Personal Information based on:

  • Performance of a Contract: To provide Services and administer accounts.
  • Legitimate Interests: To secure, maintain, and improve the Platform; prevent fraud; and manage our business operations.
  • Consent: Where consent is required, including for certain communications or permissions.
  • Legal Obligation: To comply with applicable laws, regulations, and legal processes.

15. How We Share Information

We do not sell Personal Information. We may share Personal Information only as described below:

  • Service Delivery: With authorized Organization users and assigned Interpreters when necessary to provide Services.
  • Service Providers: With vendors that process information on our behalf, as described in Section 16.
  • Legal and Safety: When required by law or when reasonably necessary to protect the rights, safety, security, or property of InterBridge, our users, or others.
  • Business Transfers: In connection with a merger, acquisition, reorganization, financing, or sale of assets.

16. Third-Party Service Providers

We use service providers to support Platform operations. Depending on the Services used, these providers may process relevant Personal Information on our behalf:

  • Stripe: Payment processing, subscriptions, invoices, and financial transactions.
  • Agora: Real-time voice and video infrastructure.
  • Twilio: Telephony services and external-call connectivity.
  • OneSignal: Push-notification delivery.
  • Supabase: Backend infrastructure, database hosting, authentication, and storage services.

17. Data Retention

We retain Personal Information, service records, and uploaded materials only for as long as reasonably necessary to provide Services, maintain security, satisfy legal, accounting, dispute-resolution, fraud-prevention, or contractual obligations, and enforce our agreements. When information is no longer needed, we delete or anonymize it, subject to applicable legal retention requirements.

18. Security

We use administrative, technical, and organizational measures designed to protect Personal Information and support secure healthcare communication. These measures may include encryption in transit and at rest, authentication controls, access restrictions, and security monitoring. No system can guarantee absolute security; Organizations and users remain responsible for using the Platform lawfully and protecting their account credentials.

19. Interpreter Assessment Integrity

Interpreters may be required to complete language or medical-terminology assessments, including voice samples. To protect assessment integrity, we may collect information such as browser characteristics, device information, session timestamps, time spent, browser events, tab-switching events, clipboard activity where applicable, keyboard events related to prohibited actions, and identity-verification information where enabled.

We use these measures solely to validate assessment authenticity, enforce professional standards, and protect the integrity of the assessment process.

20. International Transfers

InterBridge operates primarily in the United States. If you access the Platform from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where InterBridge or its service providers operate. Those jurisdictions may have data-protection laws that differ from those in your location.

21. Children’s Privacy

The Platform is intended for adult professionals, Organizations, and qualified Interpreters. We do not knowingly collect Personal Information from children under 18. If we learn that we have collected Personal Information from a child, we will take reasonable steps to delete it.

22. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access: Request information about Personal Information we hold about you.
  • Correct: Request correction of inaccurate or incomplete Personal Information.
  • Delete: Request deletion of your account and associated Personal Information, subject to lawful retention requirements.
  • Contact Us: Submit privacy questions, complaints, or other requests.

To exercise these rights, contact us using the information in Section 25. We will respond in accordance with applicable law.

23. Account Deletion

Users may request deletion of their InterBridge account and associated Personal Information through the account settings available in the Platform or through our public deletion-request page: https://interbridge-ling.com/delete-account/. Users may also contact info@interbridge-ling.com.

Following identity verification, we will delete or anonymize applicable Personal Information, except where we must retain limited information for legal, accounting, tax, fraud-prevention, dispute-resolution, security, or other lawful purposes.

24. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, Services, or legal obligations. When we make material changes, we will update the Effective Date and may provide additional notice through the Platform or by email where appropriate.

25. Contact Information

InterBridge Linguistic Services LLC
Email: info@interbridge-ling.com
Website: https://interbridge-ling.com